We are committed to meet and exceed our customers’ expectations in terms of the quality of services we provide. To reinforce this commitment, we have established a documented Quality Management System, in which we are committing ourselves to a strategy of continual improvement of our activities, processes and services.
Customer satisfaction, referral rate, first time certification and number of new clients permonth are some of the key measurable objectives that we monitor. The entire team of consultants, trainers and administrative personnel adhere to the spirit and the letter of this Quality Policy as well as the directives of our Quality Manual and its supporting procedures.
